Statistics Manager for Skype for Business Server 2015 The KHI Guide outlines the operational process and remediation steps to maintain a healthy deployment, and includes a sample PowerShell script used to configure KHI Data Collectors and an Analysis and Definitions Workbook which can analyze KHI performance data.

Key Health Indicators (KHI) are Performance Counters with recommended thresholds aimed at revealing problems that can impact the user experience. Additionally, CQD exposes web APIs that give users programmatic access to the cube data for use in custom dashboards. The CQD deploys a SSAS cube to aggregate the data in the QoEMetrics database, which enables users to create and modify reports and see them update in real-time. The Call Quality Dashboard (CQD) is a web portal for quickly creating and organizing reports based on Quality of Experience (QoE) data from your Skype for Business or Lync environment. Note: These tools will not be updated for Skype for Business Server 2019. The CQM poster can help you learn about CQM, the Call Quality Methodology for Lync and Skype for Business that helps you find and eliminate issues affecting call quality and user experience for Lync / Skype for Business implementations that include enterprise voice features. CQM is a framework to tackle call quality problems - you can modify or extend it to address the particular conditions on your network. CQM divides a Lync / Skype for Business implementation into ten discrete areas that impact quality, defining targets and a remediation plan for each one. You can use the CQM scorecard to implement the Call Quality Methodology, a holistic way to systematically define and assert call quality based upon the methods outlined in the Networking Guide. Microsoft Call Quality Methodology Scorecard, v1.5 (.zip download) CQM Poster for Skype for Business CQM Poster for Lync 2013Īn updated version of the Microsoft Call Quality Methodology (CQM) Scorecard for Lync Server and Skype for Business Server 2015. The tools to manage these services are both flexible and powerful. Skype for Business Server 2015 communications software (formerly Lync Server), offers instant messaging (IM), presence, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Summary: Learn about the service management tools in Skype for Business Server 2015.

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